Effective Date: 27th October 2025

​Appointments and Payments

Clients may book sessions online, by phone, SMS, or WhatsApp.
Payment in full is required at the time of online booking.
Alternative payment methods (cash, card, or bank transfer) are available for direct bookings.

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Cancellations and Rescheduling

If you need to cancel or reschedule an appointment, please provide at least 24 hours’ notice.
Cancellations made with less than 24 hours’ notice may be charged the full session fee, as this time is reserved exclusively for you.

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Refunds

• Refunds are available for sessions cancelled with at least 24 hours’ notice.

• Refunds will be issued via the same method used for payment (e.g., card, bank transfer).

• Refunds typically appear within 5–7 business days.

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Late Arrivals and No-Shows

• Arriving late may result in a shortened session to respect subsequent appointments.
  No-shows (non-attendance without notice) will be charged the full session fee.

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Workshop and Course Bookings

For workshops or courses requiring advance booking, refunds will be available if cancellation is received at least 7 days prior to the start date.
After this time, refunds may not be possible, though credits may be offered at our discretion.

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Exceptional Circumstances

We understand that emergencies occur. Please contact us directly at hello@montrosesomaroom.co.uk o discuss options - we aim to handle all situations fairly and with compassion.